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The previous owner of my property had a wetroom installed, the vinyl flooring had been cut which led to a leak, the walls are not sealed and there is gaps in between each wall panel which everyone knows will eventually lead to water seeping through, which it has done...
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1.0
#1120593
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My mum had a walk in shower fitted by mobility plus and when she came to use it it did not work. An to make things worse its not even finished as the shower enclosure doors shattered before they were installed! Now my mum will have to wait until the end of the week for...
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1.4
I didn't like
  • It does not work
#1115702
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My father has just had his bathroom done by this company. Don't know the final cost but it's 6,500 +. I've not seen it but my sister has, also my dad is not happy with it. There is an 8inch step up into the shower, not safe for my dad who uses a stick. Also one and a...
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1.0
#1067306
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Mobility Plus - DO NOT USE

Mobility Plus
#1110511
1.8
Details
you’d be better off getting john wayne and tonto
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Mobility Plus - Customer Care Review from Romsey, England

Mobility Plus
#856170
Paid nearly £4000 deposit for a disability bathroom for my uncle, sadly my uncle suffered another stroke so no longer needed the bathroom installed, that was 7 weeks ago and no refund, and no responses from mobility plus, absolutely awful
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The customer service provided by Sam, staff at Mobility Plus at Fairfield Vic. was truly a bad experience for me. It is appalling to experience of such a company employee to have lack, ineffective communication and irresponsible. Very poor customer service ! I was both...
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1.0
Fairfield, Victoria County
I didn't like
  • Customer service
  • Attitude to customer
#1042107
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I am a full time carer for my wife who has Lewy Body Dementia. To help us I paid for a wet room. After 2 months an installer came but would not start as it would not be safe. There followed weeks to get a response from them. Phone calls with promises of a return call...
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1.0
Stokesley, England
I didn't like
  • Attitude to customer
#1036737
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This is the worst experience from a company i have ever had. They charge you exhorbitant prices for a basic bathroom. They then have inept plumbers to put it in and then has to be replaced due to their incompetance.They have had to return to the bathroom four times and...
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1.0
#992330
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My mother in law has just had a bathroom fitted by this company. She has paid a top quality price for very cheap and shoddy bathroom. She used them because she is starting to get uneasy on her feet and struggling to get in to the bath and went to mobility as they are a...
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Anonymous
Anonymous

Couldn't agree more they are a horrendous company, my advice is phone watchdog, once they've been highlighted hundreds will jump on the bandwagon. Get them on tv and shame the...

1.1
Stokesley, England
#969561
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My 86 year old mother needed a bathroom modification to provide a walk in shower. After detailed research I decided to use Mobility-Plus as they were a family run firm and promised "good old fashioned customer service", well the service we received was far from that....
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2.8
I liked
  • Fitters and electrician
I didn't like
  • Customer service
#923544
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My Partner worked for Mobility Plus for 3 months(3 months to long), was told on interview by no backbone Mark (***) Johnson that he would be paid every 2 weeks,and he would have the correct training needed, a month later he got paid,Absolutely no training whats so...
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Anonymous
Installation Manager

Having read this review of both myself and Mobility Plus I feel that it is only right that I answer some of the things I have been accused of. Scott Williams joined us as Self...

Anonymous
Anonymous

Mobility plus do pay you every week, but all your wage goes on mats and hotels. When you leave they keep your last weeks work payment plus you never get retenion money back.. ...

Cornwall, England
I didn't like
  • Insulting attitude
#915702
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Contact Mobility Plus

Mailing Address:
Independence House, Burdon Way
Stokesley, England TS9 5PY
United Kingdom
Phone:
+44 800 077 6393
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Company rang to arranged appt for quote then asking questions mention of charity assistance and then cannot do need you to pay straight away would want deposit according to customer service. That are connected to cancer charity but do not want anything to do with...
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I didn't like
  • Insulting attitude
#913317
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