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My father has just had his bathroom done by this company. Don't know the final cost but it's 6,500 +. I've not seen it but my sister has, also my dad is not happy with it. There is an 8inch step up into the shower, not safe for my dad who uses a stick. Also one and a...
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1.0
#1067306
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The customer service provided by Sam, staff at Mobility Plus at Fairfield Vic. was truly a bad experience for me. It is appalling to experience of such a company employee to have lack, ineffective communication and irresponsible. Very poor customer service ! I was both...
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1.0
Fairfield, Victoria County
I didn't like
  • Attitude to customer
  • Customer service
#1042107
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I am a full time carer for my wife who has Lewy Body Dementia. To help us I paid for a wet room. After 2 months an installer came but would not start as it would not be safe. There followed weeks to get a response from them. Phone calls with promises of a return call...
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1.0
Stokesley, England
I didn't like
  • Attitude to customer
#1036737
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Mobility Plus - Customer Care Review from Romsey, England

Mobility Plus
#856170
Paid nearly £4000 deposit for a disability bathroom for my uncle, sadly my uncle suffered another stroke so no longer needed the bathroom installed, that was 7 weeks ago and no refund, and no responses from mobility plus, absolutely awful
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This is the worst experience from a company i have ever had. They charge you exhorbitant prices for a basic bathroom. They then have inept plumbers to put it in and then has to be replaced due to their incompetance.They have had to return to the bathroom four times and...
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1.0
#992330
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My mother in law has just had a bathroom fitted by this company. She has paid a top quality price for very cheap and shoddy bathroom. She used them because she is starting to get uneasy on her feet and struggling to get in to the bath and went to mobility as they are a...
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Anonymous
Anonymous

Couldn't agree more they are a horrendous company, my advice is phone watchdog, once they've been highlighted hundreds will jump on the bandwagon. Get them on tv and shame the...

1.1
Stokesley, England
#969561
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My 86 year old mother needed a bathroom modification to provide a walk in shower. After detailed research I decided to use Mobility-Plus as they were a family run firm and promised "good old fashioned customer service", well the service we received was far from that....
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2.8
I liked
  • Fitters and electrician
I didn't like
  • Customer service
#923544
Reply to reviews
My Partner worked for Mobility Plus for 3 months(3 months to long), was told on interview by no backbone Mark (***) Johnson that he would be paid every 2 weeks,and he would have the correct training needed, a month later he got paid,Absolutely no training whats so...
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Anonymous
Installation Manager

Having read this review of both myself and Mobility Plus I feel that it is only right that I answer some of the things I have been accused of. Scott Williams joined us as Self...

Anonymous
Anonymous

Mobility plus do pay you every week, but all your wage goes on mats and hotels. When you leave they keep your last weeks work payment plus you never get retenion money back.. ...

Cornwall, England
I didn't like
  • Insulting attitude
#915702
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Company rang to arranged appt for quote then asking questions mention of charity assistance and then cannot do need you to pay straight away would want deposit according to customer service. That are connected to cancer charity but do not want anything to do with...
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I didn't like
  • Insulting attitude
#913317
Reply to reviews

Have worked for the mobility plus for nearly 5 years and found them a bloody good company to work for We get regular work off them week in week out and paid every week Yes we do get problems on jobs but thats what we are paid for looking at the reviews on here i...
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5.0
#906830
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Totally disappointed with the wet room flooring, complained and was advised they will re fit the floor but i am now on my 4th excuse for non arrival of a fitter to do the job, they have delivered the flooring and stuff needed to do the job but just cant get a fitter...
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Anonymous
Anonymous

Update; extractor fan no turning off and guess what .... Electrician hasn't arrived as promised to fix it. The service is shocking and no compensation is offered as they say...

2.2
I didn't like
  • Workmanship and service
#880935
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