Mobility Plus

Just over a year ago I made the dreadful mistake of believing the publicity and assurance , especially when Dr Hilary Jones is fronting such publicity, which is widely spread throughout magazines and post via my letterbox. Since installation of this walk-in shower I have had so many problems with it, to the point I now dread taking shower!

Yesterday was the last straw ...

stepping out of the shower onto bath mat, only to find bathmat sodden through where water seeps over edge of the tray. Other problems that I've put up with since installation are:

1) Bathroom floor flooded 4 times;

2) 3 hard lumps on the shower tray floor;

3) The so-called non-slip floor is very uncomfortable on bare feet and gives no confidence in feeling secure.

With regard to Item 2: I have now slipped on these hard lumps twice, despite taking the utmost care to avoid them and since I have undergone hip surgery twice for a briken hip, I have no desire to break the other one.

I have nade numerous calls to Mobility + since installation and so far visits by 3 installation guys to look at the problem. The chappie who installed the shower actually cut the drainage pipe shorter, which to some extent helped the problem of overflowing but its still not perfect ... hence the soaked bathmat yesterday!

Quite frankly I am sick of the problems and wish so much I gad NEVER had the shower installed and wish too I could see the thing gone and a Bath put in its place ...

a Bath gave me no problems but this Shower gives too many!

Let's see if you live up to your promise of Customer Service and respond to my complaints and your proposals!!.

Mrs D.P. Garcia (AKA Trish Garcia).

Our first visitor John Wick 7th Feb 2023 gave us one design, we then paid a hefty deposit. The second visitor Steve McGee 15th Feb gave us a different design which was not appropriate for my husband if he becomes a wheelchair user.

When I canceled it I was told I was outside the 14-day cancellation time from John's visit rather than the second visit which changed the design and deemed the first as 'dangerous'.

I have to warn you that mobility Plus find a way of not answering your complaints.

I was told to contact qusss to make a formal complaint but then mobility plus didn't take my calls, didn't reply to emails so they have made it impossible for me to complain and impossible to get back my £550 for 2 inappropriate designs. PLEASE DON'T USE THEM.

I rented 3 wheel scooter from Mobility Plus North Scottsdale to celebrate our 61st wedding anniversary. on Monday February 13 2023 .However on Sunday morning February 12 2023, I had to take my husband to emergency where he was put in hospital for internal bleeding.

He was unable to travel and I had to cancel scooter rental. I was told I would receive 60% of my rental fee but I only received 50% of my rental fee.

The contract has a 10% and 30% cancellation fee nowhere did I see a 50% cancellation fee .Can you please explain why the extra 10% is charged?

Very disappointed and unhappy customer.

Mrs. Dorothy Hadley

Paul Fury the man that sold the bathroom told nothing but lies. "We use all our own men so there is no delay".

What should have been 6 weeks, promised by Paul took 6 months. The bath I chose was not suitable with a shower screen. Paul had been in the business for 25 years so how come he didn't know the screen would not fit. .

So I was UPSOLD another bath that was suitable for a shower screen.

I paid £14.000 for the bathroom. I was told it would be 2 men and would take two weeks. 1 man turned up and he was contracted in by mobility and he was pig sick of them.. Two days he stood waiting for the bathroom to turn up.

He was on the phone non stop to mobility and they was fobbing him off. The boards I was told was not available and was told to pick something else. I stood my ground and they got them from a different suppplier.

Everyday JASMINE rang and her first words was I A SORRY this is not turning up, this has been delayed, until I did not answer her whinney voice.THIS IS THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH. DO NOT DEAL WITH THIS COMPANY, OR THEIR SISTER COMPANY..

Absolutely crap company.

Why start a job before youve got all the materials needed for the job - leaving my parents without a bathroom for weeks. My mum has carers coming in four times a day, and they could only use a small vanity sink in bedroom to care for my mum.

Shameful customer service very quick to take large chunks of money before job completed. bathroom still not finished. My parents are in their mid 80s my dad is so stressed and tearful with disastrous choice to use mobility plus bathrooms. Dysfunctional company.

Please do not use this company.

So Angry that they can do this to vulnerable people and so upset to see my parents struggling to cope for weeks and its not resolved yet. Even the contractors that started the job were heard on the phone complaining to mobilityplus about lack of materials to finish job.

My parents are both 87 years old my father has Parkinsons disease and my mother has diabetes and neurasthenia. They are both housebound have poor health and both disabled.

They bought a walk in shower 4 or 5 years ago due to their disabilities. They had the guy with a shiny suit coming in to sell it. They paid a bit over £7k for a shower fitted in about 2 days. (somebody is making a substantial amount of money)

4 years later the pump is not working.

On Monday 11th October my mother ring to ask what to do they are put on a waiting list, they have called frequently been passed from pillar to post nobody taking ownership, to help my poor elderly parents.

British gas homecare were called 19:30 Monday to check if it was a blocked drain. Dynarod came advised it was not but a shower fault that was all completed by Wednesday. But still no activity from mobility plus. The guy in the shiny suit promising all the benefits and services is nowhere to be seen or heard.

My conclusion is they are poorly managed which comes across as not caring and , their telephone staff are not empowered to get stuck in and fix the problem only be polite and useless. (They must be frustrated)

I phoned them twice with numbers from their website

0808302**** - not accepting calls from this location l (I am based in Peterborough UK) main number on their website ...

further frustration

The guy in the shiny suit never told them about this.

Not impressed. My advice look elsewhere

I am very unhappy with the amount of time it is taking to install my bathroom.

I placed an order on 22/04/21 with Paul Fury and paid the deposit £5769. I said I wanted as soon as possible and he told me it would be six weeks.

Duncan Walker came on 15/05/21 to inspect the bathroom and he told me I could not have the bath I chose because a shower screen could not be attached.

Duncan was very helpful and I chose the Rushmere instead.

It is now 13 weeks since Paul Fury came and 10 weeks since Duncan Walker came.

You have not attempted to update me in any shape or form.

I telephoned you and was told the bath was expected on 10/08/21. This is completely unacceptable.

I went with your company because I mistakenly thought you was geared up to the needs for the elderly and that you would be quick and efficient.

I have been misled from day.

I would like a full refund of £5769 so I can get a company who will honour their agreement.